Refund policy

Our 30-day return guarantee

Contact Always Flora within 30 days of delivery to request a return. Items must be unused, unopened, and sealed in their original packaging to qualify.

Requesting a return

Email support@alwaysflora.com with your order number. We’ll help with the next steps and provide the return address. Please wait for our instructions before sending your bouquet back.

Receiving your refund

We’ll review your return after it arrives and tell you whether it has been approved. Approved refunds go back to the payment method used at checkout. Your bank or payment provider may need additional time to display the credit.

A problem with your order?

If an item arrives damaged, defective, or different from what you ordered, email support@alwaysflora.com so we can help. This policy does not limit your rights under applicable consumer protection laws.